Shipping Policy
Shipping Policy
At Nortavi, we are committed to delivering your order quickly, securely, and reliably. We work with trusted shipping partners to ensure your watch arrives safely and on time. Please review the shipping information and conditions below.
Shipping & Tracking
Nortavi ships orders using trusted international carriers. Shipping costs and delivery estimates vary depending on the destination and selected shipping method.
Once your order has been shipped, you will receive a tracking number via email. Tracking confirmation serves as proof that the order has been dispatched and is in transit.
International Shipping
We proudly ship worldwide.
International delivery times may vary depending on destination country, customs procedures, and local postal services. Customs inspections, delays, import duties, taxes, or fees imposed by local authorities are beyond Nortavi’s control and remain the responsibility of the recipient.
Customs-related delays, duties, or taxes do not qualify for refunds, returns, chargebacks, or shipping reimbursements.
Missing, Damaged, or Undelivered Orders
Any claim for a missing or damaged item must be reported within 14 days of delivery and must include supporting documentation, such as photographs and order details.
Damage to external packaging alone does not qualify for a replacement or refund if the watch itself remains undamaged and fully functional.
If tracking information confirms that an order has been marked as “Delivered,” responsibility transfers to the recipient. Customers are required to file a claim directly with the shipping carrier and provide evidence of loss or theft where applicable.
Claims submitted more than 7 days after the delivery date may not be eligible for review.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase.
Once an order enters processing or has been shipped, modifications and cancellations are no longer possible.
Orders that have already been dispatched cannot be canceled.
Processing Times
Orders are typically processed within 1 business day, excluding weekends and public holidays.
Once shipped, customers will receive tracking information via email. Tracking confirmation serves as proof of shipment.
By placing an order with Nortavi, you acknowledge and accept all shipping terms outlined in this Shipping Policy.
Estimated Delivery Times
| Country / Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 4–7 Calendar Days | 3–6 Calendar Days |
| United Kingdom | 5–8 Calendar Days | 3–6 Calendar Days |
| Canada | 6–10 Calendar Days | 5–9 Calendar Days |
| Australia | 4–8 Calendar Days | 4–6 Calendar Days |
| New Zealand | 4–8 Calendar Days | — |
| Netherlands | 4–7 Calendar Days | — |
| Belgium | 4–7 Calendar Days | — |
| France | 5–8 Calendar Days | 4–6 Calendar Days |
| Germany | 4–7 Calendar Days | — |
| Austria | 5–8 Calendar Days | 4–7 Calendar Days |
| Luxembourg | 5–10 Calendar Days | — |
| Spain | 5–8 Calendar Days | 4–6 Calendar Days |
| Ireland | 5–9 Calendar Days | — |
| United Arab Emirates | 5–9 Calendar Days | — |
| Denmark | 5–8 Calendar Days | 4–6 Calendar Days |
| Sweden | 6–12 Calendar Days | 6–9 Calendar Days |
| Switzerland | 5–8 Calendar Days | — |
| Rest of Europe | 5–9 Calendar Days | 4–7 Calendar Days |
| Rest of the World | 6–12 Calendar Days | — |
Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team at: