Nortavi Return Policy

At Nortavi, we want you to enjoy your watch as much as we enjoyed creating it. If your order isn’t quite right, whether it’s the fit, style, or finish, we’re here to help. You can return any eligible Nortavi watch within 30 days of receiving your order.

Your satisfaction is our priority, and we’ll do our best to make things right.

Eligibility

Nortavi watches may be returned within 30 days of delivery. Items must be returned unused, unworn, complete, and in their original condition and packaging, including all protective materials, manuals, accessories, and warranty cards where applicable. Returns showing signs of wear, damage, alterations, or missing components may be declined.

Registration & Inspection

Nortavi uses a Self-Service Return Portal. Customers must provide a valid return reason and, where applicable, clear supporting evidence when registering a return request. All returned items are inspected within 5–7 business days of receipt, and customers will be notified of the outcome via email.

Costs & Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving an incorrect, defective, or damaged item. Original shipping charges are non-refundable. Watches must be returned complete and in their original condition to qualify for a refund. Customs-related delays are beyond our control and do not qualify as valid grounds for a return. Any products sold as part of a bundle or promotional set must be returned in full and cannot be returned separately.

Exchanges

Exchange requests must be submitted within 14 days of delivery. Items must be returned unused, complete, and in their original condition. Once the return has been inspected and approved, store credit will be issued via email, allowing customers to place a new order. Direct item-for-item exchanges are not offered.

Denials & Acceptance

Nortavi reserves the right to refuse any return that does not comply with this policy, including items that are worn, damaged, incomplete, returned outside the applicable return window, or sent to an unauthorized address. Denied returns may be returned to the sender at the customer’s expense.

By placing an order with Nortavi, customers acknowledge and agree to this Return Policy.