Privacy policy
Privacy Policy
Your Personal Information and How We Use It
At Nortavi, we value your privacy and are committed to protecting your personal information. We collect, use, and store your personal data to provide our services, process your orders, improve your shopping experience, and communicate with you effectively.
Your personal information will always be handled securely, confidentially, and in accordance with this Privacy Policy and applicable data protection laws.
Collection of Your Personal Data
We collect different types of personal information depending on how you interact with Nortavi.
Browsing Our Website
You may browse our website as a guest without creating an account. While browsing, we may collect limited technical information such as cookies, device information, and website usage data to improve performance and user experience.
Creating an Account
When you register for a Nortavi account, we may collect information including:
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Full name
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Email address
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Telephone number
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Billing and shipping addresses
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Account preferences
This information allows us to provide account-related services, order updates, customer support, and exclusive product announcements.
Placing an Order
When you purchase a Nortavi watch or accessory, we collect the information necessary to process and fulfill your order, including:
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Name
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Contact information
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Shipping and billing addresses
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Payment information
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Order history
Payment details are processed securely through trusted third-party payment providers and are not stored on our servers unless required for payment processing and fraud prevention purposes.
Updating Your Information
You may review, update, or correct your personal information at any time by accessing your account or contacting our customer support team.
Use of Your Personal Data
We use your personal information for the following purposes:
Order Processing & Customer Service
To provide our products and services, including:
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Processing and delivering orders
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Providing order confirmations and shipping updates
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Responding to customer inquiries
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Managing returns, exchanges, and warranty requests
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Preventing fraud and conducting payment verification checks
Website Functionality
To improve your shopping experience by:
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Maintaining your shopping cart
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Saving account preferences
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Providing personalized product recommendations
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Improving website performance and functionality
Marketing Communications
As an existing customer, or where you have provided consent, Nortavi may send you promotional communications regarding:
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New watch releases
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Exclusive offers
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Product launches
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Special events
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Limited-edition collections
These communications may be sent via:
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Email
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SMS
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WhatsApp
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RCS Messaging
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Postal Mail
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.
You may also opt out of SMS, WhatsApp, RCS, or postal marketing by contacting us at:
Please note that removal from marketing lists may take a short period to process. During this time, you may still receive previously scheduled communications.
Data Protection
Nortavi implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
We only retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Restrict or object to certain processing activities
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Withdraw consent for marketing communications
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Request a copy of your personal data
To exercise any of these rights, please contact our customer support team.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: